Job Description

The incumbent shall be responsible for providing high level of technical support to customers at their assigned location Candidate Profile: Qualification & Certification (if applicable  Diploma or Engineering Graduate (Electrical / Mechanical)  Good academic records, 60 % & above across all academics

Responsibilities

• Key Roles & Responsibilities:
•  Attend breakdown calls of electrical and mechanical nature
•  Generating target revenue for services and spares
•  Collect feedback from customer and share it with the concerned department
•  Prepare reports by collecting, analyzing, and summarizing information
•  Effectively handles customer inquiries and complaints
•  Responsible for driving KPI performance on items such as customer satisfaction, first time
• fix ratios, responsiveness, percentage of billable hours, and revenue
•  Coaching and developing less experienced distributor service team
•  Providing technical expertise and support to team members across a wide range of
• equipment and technologies
•  Working with STM for Driving, understanding and awareness of Reliability Services
• capabilities; ensuring extended distributor team understands the value Packaging Plus
• offerings provided to customers
•  Identifying opportunities for technical improvements to our existing equipment and
• systems

Requirements

• 5 years relevant experience in service
• Computer Skills
•  Proficient in MS Office
• Communication & Language Proficiency
•  Strong written and verbal communication skills
•  Simple, clear and customer-centric communication
•  Excellent business communication and presentation skills
• Core Competencies/Skill/Any other attribute relevant to the role
•  Practical knowledge of mechanical, pneumatic, electrical, and hydraulic systems, as well as
• some knowledge of PLC programming
•  Passionate about service
•  Good problem-solving skills
•  Self-motivated and goal-oriented, desire to deliver results
•  Fast learner and quick thinker
•  Ability to adapt and grow in a competitive environment
•  Strong interpersonal skills and assertiveness
•  Comfort dealing with ambiguity and the ability to work independently
•  Self -driven to drive projects
•  Ability to work under pressure and meet tight deadlines
•  Commitment to ethical behavior with a vow to adhere to organization’s policies
•  Strong Stakeholder Management Skills
•  Information gathering, research/ planning skills and ability to conduct market research

Role Details